Withdrawal Policy

This withdrawal policy applies to consumers only (§ 13 BGB). Business customers have no statutory right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day
– of conclusion of the contract, if the contract concerns the provision of services (e.g. creation of a website, hosting, maintenance);
– on which you or a third party named by you, who is not the carrier, took possession of the goods, if the contract concerns the delivery of goods;
– on which you or a third party named by you, who is not the carrier, took possession of the last good, if you ordered several goods in one order and they are delivered separately.

To exercise your right of withdrawal you must inform us

Medius Consulting
Ostkamp 22
59174 Kamen
Email: infos@medius-tickets.de · Phone:

of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If we offered to collect the goods ourselves, or you did not request otherwise, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Exclusion and early expiry of the right of withdrawal

The right of withdrawal does not exist
– for contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the consumer's personal needs (§ 312g(2) no. 1 BGB), e.g. individually printed or embroidered textiles, engraved products, 3D prints made from your data, circuit boards and special productions, and products configured to your specifications;
– for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal was broken after delivery;
– for contracts for the supply of goods which, after delivery, have by their nature been inseparably mixed with other items.

The right of withdrawal expires early
– for service contracts (e.g. creation of a website, set-up, maintenance) once we have fully performed the service and began performance only after you gave your express consent and at the same time confirmed your knowledge that you lose your right of withdrawal upon full performance by us (§ 356(4) BGB);
– for contracts for the supply of digital content not supplied on a tangible medium (e.g. software downloads, digital files) if we began performance after you expressly agreed that we begin before the withdrawal period expires and confirmed your knowledge that you lose your right of withdrawal once performance begins (§ 356(5) BGB).

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Medius Consulting, Ostkamp 22, 59174 Kamen, email: infos@medius-tickets.de:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

– Ordered on (*) / received on (*):
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:

(*) Delete as appropriate.