Frequently asked questions
Answers to the most common questions.
How long does delivery or processing take?
Usually 2–4 working days. For special requests we give you a fixed date in advance.
Which payment methods are available?
PayPal, credit card and invoice. Nothing is charged in this demo.
Can I change appointments or orders?
Yes, free of charge up to 24 hours before – by e-mail or in your account.
Where is my data stored?
On servers in Germany. This demo stores your input for 24 hours only, visible only to you.
Is there a return or cancellation policy?
30-day returns on goods; appointments can be cancelled free of charge up to 24 hours before.
How do I reach support?
Via contact form, e-mail or phone Mon–Fri 9–5. We usually answer within 24 hours.
No results.
Your question is not here?
Write to us – we usually answer within 24 hours.